CONTACT PHONE
+380977378667
RETURNS and refunds
For any reason, the customer may return the order, in full or partially when returned to us within 14 days of delivery.
All EU returns have to be returned with a trackable parcel service and all other returns shipped with an express courier (UPS/DHL/FedEx). We recommend using our UPS account, to ensure a quick, reliable return delivery at a competitive price.
We only accept returns on unworn items with all tags intact and attached (clothing tags + security seal tag). If your return doesn’t fulfil those basic requirements, we own the right to refuse your item(s). If your return is late, we also own the right to refuse your exchange. Return costs are always the responsibility of the buyer.
CONTACT e-mail
customer-service@clandesign.com.ua
ALL RETURNS & EXANGES
All returns must be received in their original condition and packaging, including product tags and security tags.
Returns may take up to 3 working days to process once received.
All sales of fragrances, face masks, swimwear and underwear are final and cannot be exchanged or refunded.
Returns remain the customer’s responsibility until received by our team. Keep hold of your return tracking information as this acts as proof of postage and without this we will be unable to provide assistance.